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Reopening The Candle Lab Stores

Posted on May 06 2020

A lot of you have been asking when we are reopening our stores, so we wanted to take a minute to share our thoughts with you. First, thank you SO much for all of the words of kindness and support we have received over the past couple of months. We miss all of you very much and can’t wait to pour custom-scented candles with you again soon! 

With Ohio Governor Mike DeWine’s announcement that retail shops such as The Candle Lab are allowed to reopen beginning May 12 (May 15 in Allegheny county, PA, according to PA Governor Tom Wolf), we’ve been giving our plan a lot of thought. We closed our stores in March a week earlier than required out of an abundance of caution and care. It’s for that same reason that we have decided not to reopen our stores at this time. 

If you’ve ever poured candles with us, then you know just how high-touch an experience it is. From smelling the candle wall, to consulting with your Scent Stylist to create your custom scent blend, to designing your own label, to mixing your oils, to smelling your final creations (and those of your friends), there are many interactions that make The Candle Lab far from your traditional retail space. We feel passionate about the candle-pouring experience you’ve come to know and love over the years, and we don’t want to hinder that experience with masks, gloves, and social distancing requirements (who wants to pour candles with a friend six feet apart?!). 

Plenty of retail stores are reopening, and we couldn’t be happier for them and wish them great success as we venture into this new world together!. But until we can deliver the custom scent experience in a safe and joyous manner, The Candle Lab stores will continue to remain closed. We don’t know exactly when that will change, as the situation is ever-evolving, but please know that we have every intention of reopening our doors just as soon as we can. 

In the meantime, we are continuing to develop creative ways to bring you the magic of custom fragrance. Follow us on social media @thecandlelab and subscribe to our newsletter to stay in-the-know on all things fragrance! And if you are in need of candles or other single-scented products to help bring a little light into your life right now, all of our 140+ fragrances are available on our online shop, and shipping is free over $25! You can also purchase an electronic gift card to send to friends and family that can be used now or when we reopen our doors for a day of candle-pouring fun. 

We are so grateful for your support and can’t wait to see you again soon! Until then, please stay safe and healthy. 


Warmly,
Steve, Katesha, and the entire The Candle Lab family

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2 comments

  • JoAnn Davis: July 20, 2020

    Hi, any updates on opening? I’d buy a gift card but I want to be sure you’ll be open.

  • Tina: June 25, 2020

    Thank you guys,for all you do, always! 💜 Our Girl Scout Troop was the first troop to incorporate earning a badge with Steve coming out to show our girls the business of The Candle Lab. Those girls are between 23-24 years old now! We are still avid customers. The quality of candles, the quality of customer service keeps us coming back.
    We’re ready to come visit when you’re ready to open!!
    I saw a Jun 3 candle + wine flight event. Do you think that event will still be a go? I want to attend, but wanted to double check before I sign up on Eventbrite.

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