Return and Refund Policy

We want YOU to be happy!

If there is a quality issue with your merchandise please give us a call at 614.433.9900 or email us at before shipping the item back to us.

We will exchange any merchandise in its original condition within 30 days of purchase along with a copy of your original invoice. You may exchange your merchandise two ways:

-List the items you want to exchange on your invoice and send the items back to:
The Candle Lab
646 N High St.
Worthington, OH USA

-Exchange the items at your local Candle Lab store.

You are responsible for return shipping costs. Your original payment method will be charged or credited when the return/exchange is processed.